Frequently Asked Questions

On a daily basis we get asked all sorts of questions about what we do and what we don't do. Listed below are our most frequently asked questions.

I've seen the same product cheaper elsewhere, do you price match?

Although on surface what you are comparing may appear to be the same product, it is highly unlikely that anyone else offers the same products as we do. When comparing our products with other suppliers please consider the following:

Has the module been coded by the supplier or is it a third party or community contribution?
Can the supplier offer support for the module during and after the purchase?
Do they setup and install the module on your store?
Are they based in the UK and available to talk to on the phone?
Can you speak to the developer who wrote the module?

If the answer to all the above questions is yes then you should buy the product from our competitor, if the answer to some of the questions is no then consider the value of this.

Can you install an osCommerce contribution on my site for me?

The simple answer to this question is no. osCommerce contributions are a great way to add functionality to any store, but the contributions are normally submitted by users themselves. Most of these users are not PHP/My SQL developers and the code can sometimes be badly or inefficiently written. 

While we support all of the modules offered on our site, it would be impossible to support contributions that have been written by a third party. If we can't support our work then we wouldn't be offering a very good service.

 Can you fix a bug in my store?

At GoCreations we know osCommerce inside out. If you have a problem then we will certainly be able to fix it. There will be certain circumstances where we may be unable to offer any help, this is normally only the case when your store is vastly different from the original code base, or if there have been lots of badly written changes to your site.

I have a special requirement that is not listed on your site, can you help?

If you can't find a module on our site that fits your needs then our team of developers can certainly help make your idea a reality. We specialise in osCommerce modifications and with over 5 years experience there isn't much we can't do.

Please use our contact page to get in touch. One of our sales team will respond with a quote as soon as they can. Please include as much detail as possible so we can fully understand your requirements.

I've found a bug in one of your modules, what should I do?

In the unlikely event you find a problem with a module we have installed on your site, please get in touch. If the bug is serious and is restricting you from taking or processing orders then our development team will endeavor to fix the problem within 24 hours. Less serious problems may take slightly longer.

All of our modules come with lifetime support, so we will always be on hand to fix any problems.